Course curriculum

  • 1

    Welcome!

    • Welcome!

    • Reading Guide

    • Unreasonable Hospitality: Chapter One

  • 2

    Session One

    • Welcome!

    • An Introduction from Simon

    • The Hospitality Industry

    • Surprise and Delight

    • Why Unreasonable Hospitality?

    • If You Could Not Fail

    • The More You Know

    • Culture

    • A Strong Culture

    • Wrap-up
  • 3

    Session Two

    • Welcome!

    • Control vs Creativity

    • Restaurant vs Corporate Smart

    • Leaders Listen

    • Speaking Up

    • The More You Know

    • The Six Rules of Criticism

    • Giving Criticism

    • Praise

    • Giving Praise

    • A Short Postscript

    • Submit a Review

    • Wrap-Up
  • 4

    Session Three

    • Welcome!

    • Inspiration

    • Who Inspires You?

    • Purpose

    • Why Does Your Work Matter?

    • The More You Know

    • Collaboration

    • Passion

    • Managing Relationships

    • Improving Morale

    • Wrap-up
  • 5

    Session Four

    • Welcome!

    • Managing Your Mindset

    • Self-Growth

    • Adversity is a Terrible Thing to Waste

    • A Story of Adversity

    • The More You Know

    • Being Unreasonable

    • Elevating the Customer Experience

    • One Size Fits One

    • Making a Toolkit

    • Turning Hospitality Into a Practice

    • FINAL ACTIVITY: The Hot Dog Challenge

    • OUTRO
  • 6

    Postscript

    • A Final Surprise