Course curriculum

  • 1

    Welcome!

    • Welcome!

    • Unreasonable Hospitality: Chapter One

  • 2

    Session One

    • Welcome!

    • VIDEO: An Introduction from Simon

    • VIDEO: The Hospitality Industry

    • DISCUSS: Surprise and Delight

    • VIDEO: Why Unreasonable Hospitality?

    • DISCUSS: If You Could Not Fail

    • The More You Know

    • VIDEO: Culture

    • DISCUSS: A Strong Culture

    • Wrap-up
  • 3

    Session Two

    • Welcome!

    • VIDEO: Control vs Creativity

    • DISCUSS: Restaurant vs Corporate Smart

    • VIDEO: Leaders Listen

    • DISCUSS: Speaking Up

    • The More You Know

    • VIDEO: The Six Rules of Criticism

    • DISCUSS: Giving Criticism

    • VIDEO: Praise

    • DISCUSS: Giving Praise

    • VIDEO: A Short Postscript

    • Submit a Review

    • Wrap-Up
  • 4

    Session Three

    • Welcome!

    • VIDEO: Inspiration

    • DISCUSS: Who Inspires You?

    • VIDEO: Purpose

    • DISCUSS: Why Does Your Work Matter?

    • The More You Know

    • VIDEO: Collaboration

    • DISCUSS: Passion

    • VIDEO: Managing Relationships

    • DISCUSS: Improving Morale

    • Wrap-up
  • 5

    Session Four

    • Welcome!

    • VIDEO: Managing Your Mindset

    • DISCUSS: Self-Growth

    • VIDEO: Adversity is a Terrible Thing to Waste

    • DISCUSS: A Story of Adversity

    • The More You Know

    • VIDEO: Being Unreasonable

    • DISCUSS: Elevating the Customer Experience

    • VIDEO: One Size Fits One

    • DISCUSS: Making a Toolkit

    • VIDEO: Turning Hospitality Into a Practice

    • FINAL ACTIVITY: The Hot Dog Challenge

    • VIDEO: OUTRO

    • Thank You
  • 6

    Postscript

    • VIDEO: A Final Surprise